The Beginning of the End of AT&T Operators Started in 1992

October 4, 2021

It’s hard to imagine almost 30 years ago that the first Interactive Voice Response (IVR) systems were coming online to eventually replace operators. In fact, AT&T no longer has an operators. At all! They got rid of them several years ago. This video came out in October 2021, but it was recorded back in 1992. So take a look to see the beginning of the end.